Contact us

Got a question about one of our subscriptions? Check out our FAQs or drop us a message, we're happy to help!

By submitting your contact details to us, you are agreeing that you have read our Privacy Policy, understand what we do with your data, and give us permission to contact you via email.

 

Frequently Asked Questions

What day is the box sent out?


All boxes are shipped from Los Angeles via USPS Priority Mail on the 15th of the month. For christmas delivereies, Please make sure yo order your box before December 13th for delivery by Christmas. Please contact us at hello@theprimapack.com if you have not received your order by the 25th of the month.




What if one of my items is damaged?


We strive to insure that all items are of the highest quality, but in the case of a damaged item, contact us at hello@theprimapack.com




What if an item doesn't fit?


During the order process, you will create a profile which includes your sizing. Please be sure to regularly update your profile. Don’t worry if you forget, we will occasionally send out emails to remind you. Be sure to add hello@theprimapack.com to your list of trusted senders to insure that you receive all of our updates. If you still receive an item that does not fit, please contact us at hello@theprimapack.com.




What can I expect in my box?


Each month, we will send out between 3-5 surprises. We source our products from a combination of established brands and new, up-and-coming designers worldwide in order to provide unique and exciting products in every box.




How do I unsubscribe?


We will be sorry to see you go, but if you choose to unsubscribe, please email hello@theprimapack.com at least 30 days prior to the closing date for the next box. Alternatively, you can log in to your profile to cancel at any time prior to your renewal.




Is there a cut off date for orders each month?


The cut off date for orders is the 1st of the month in order to receive that months box. If you have any questions, please don’t hesitate to contact us at hello@theprimapack.com.




Will my box be personalised?


Using your profile that you create during the order process some of the items will be personal to your sizes and preferences.




Who is The Prima Pack for?


Our boxes are aimed young women who love to dance. We supply dancewear in sizes ranging from Adult XS to Adult XL





Discover More
The Prima Pack | Ballet Subscription Box
Get Updates

Be the first to know about the latest news and offers from The Prima Pack

© Copyright The Prima Pack, 2018

  • White Facebook Icon
  • White Instagram Icon
hawker & travis logo

Website created by

The Prima Pack | Ballet Subscription Box